Privacy Policy

Effective Date: October 2025

This Privacy Policy explains how the Global 4-Domain Communication Skills Rating Tool (the “Tool”) collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy and handling your information in a fair, transparent, and responsible manner.

1. Information We Collect

We may collect the following types of information when you use the Tool:

• Personal information such as your name, email address, job role, or organisation (if applicable).
• Assessment responses and feedback provided during the completion of the Tool.
• Optional 360-degree feedback provided by peers, colleagues, or managers.
• Technical data such as device type, browser, IP address, and usage statistics for system performance and security.

2. How We Use Your Information

Your information is used for the following purposes:

• To generate your personalised assessment report, including diagnostic results and recommendations.
• To provide organisations with aggregated insights where applicable.
• To improve the accuracy, reliability, and effectiveness of the Tool.
• To support benchmarking and research, using anonymised and aggregated data only.
• To communicate with you regarding updates, improvements, or support related to the Tool.

3. Legal Basis for Processing (GDPR, NDPA)

Our legal bases for processing personal data include:

• Your consent, where required.
• The necessity of processing for the performance of a contract.
• Compliance with legal obligations.
• Our legitimate interests in improving the Tool and supporting professional development.

4. Data Confidentiality

• Your assessment responses are confidential and are not shared with unauthorised third parties, except where legally required.
• For corporate clients, reports may be shared with the organisation’s authorised representatives in line with agreed processes.
• Feedback data (e.g., 360-degree responses) is always anonymised in reporting to protect the identity of respondents.

5. Data Storage and Retention

• Data is stored securely using industry-standard safeguards to prevent unauthorised access or misuse.
• Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.
• Users may request deletion of their personal data at any time, subject to applicable legal and contractual obligations.

6. Data Sharing

We do not sell, rent, or trade your personal data for marketing or commercial purposes.
Data may be shared only in the following circumstances:

• With service providers who support the secure operation and delivery of the Tool (e.g., hosting providers), under strict confidentiality agreements.
• With your organisation (if applicable) to provide aggregated results or reports in line with agreed terms.
• Where disclosure is required by law, regulation, or legal process.

7. International Data Transfers

As the Tool is accessible globally, your information may be processed in countries outside your home jurisdiction. In such cases, appropriate safeguards are applied to ensure your data is protected in line with applicable data protection standards, including GDPR, UK law, and Nigeria’s NDPA.

8. Your Rights

Depending on your jurisdiction, you may have rights under data protection law, including the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Restrict or object to certain processing activities.
• Request transfer of your data to another provider (data portability).
• Withdraw consent, where processing is based on consent.

If you believe your data protection rights have been infringed, you have the right to complain to your local supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). In Nigeria, the relevant authority is the Nigeria Data Protection Commission (NDPC). For users outside the country, please contact your local supervisory authority.

9. Children’s Data

The Tool is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, alteration, or disclosure. However, no system can be guaranteed 100% secure. Users are responsible for maintaining the confidentiality of their login credentials (if applicable).

11. CCPA Statement (California Residents)

In compliance with the California Consumer Privacy Act (CCPA), we confirm that:

• We do not sell, rent, or share personal information for commercial gain.
• California residents may exercise their rights to access, delete, or restrict processing of their personal information by contacting us at support@global4domain.com.

12. Global Compliance

We comply with applicable data protection laws in the jurisdictions where we operate, including GDPR, UK GDPR, Nigeria’s NDPA, CCPA, and similar frameworks worldwide (such as PIPEDA in Canada, LGPD in Brazil, APPI in Japan, and the Privacy Act in Australia).

13. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page, with the effective date revised accordingly. Continued use of the Tool after updates constitutes acceptance of the revised Policy.

14. Governing Law

This Policy shall be governed by and construed in accordance with the laws of England and Wales, and, where applicable, the laws of the Federal Republic of Nigeria.

15. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us at: support@global4domain.com