Legal & Policies

Refund Policy

Effective date: April 2026 · Governing law: England and Wales

Our Commitment

We want you to feel confident purchasing from Global 4-Domain Communications Limited. This policy sets out clearly what you are entitled to, and how we handle refund requests across our three access tiers.

What You Purchase

When you purchase access to the Global 4-Domain Communication Skills Rating Tool™, you receive a persistent account from which you can complete the assessment, generate your personalised competency report, and return at any time to view or re-download your results. The assessment itself may be completed once per account. Your account and access to your report remain active following purchase.

Refund Terms by Access Tier

Individual

If you have purchased Individual access but have not yet started the assessment, you may request a full refund within 14 days of purchase.

Once you have begun or completed the assessment, your personalised report has been generated and delivered to your account. At that point the digital content has been fully provided and your purchase is non-refundable.

Team

If no rater invite links have been issued and no participants have started the assessment, you may request a full refund within 14 days of purchase.

Once rater invitations have been distributed or any participant has begun the assessment, the service is considered partially or fully delivered and is non-refundable. If only a subset of participants have been activated, we will consider partial credit requests on a case-by-case basis — please contact us to discuss.

Enterprise

Enterprise agreements are governed by a separate contract negotiated prior to purchase. Refund and cancellation terms are as set out in that agreement. If you have a query not addressed in your contract, please contact your dedicated account manager.

Your Statutory Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a contract for digital content within 14 days of purchase without giving any reason.

Please note: Please note: By proceeding to start the assessment, you acknowledge that the digital content is being delivered immediately and you consent to waive your 14-day cancellation right from that point. You will be informed of this clearly before you begin.

Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

How Refunds Are Processed

Approved refunds are returned to the original payment method used at checkout. We aim to process eligible refunds within 10 working days of receiving your request. Depending on your payment provider, the credit may take a further 3–5 business days to appear in your account.

Account Closure & Your Data

Requesting a refund does not automatically close your account. If you wish to have your account and personal data deleted, please make a separate request in accordance with our Privacy Policy. Your rights regarding personal data are governed by the UK General Data Protection Regulation (UK GDPR).

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

Contact Us

To request a refund, please email us with your order number and the email address used at purchase. We aim to respond within 2 business days.

Email: sales@global4domain.com
Company: Global 4-Domain Communications Limited
Registered address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company number: 17130328