Legal & Policies

Refund Policy

Effective date: April 2026 · Governing law: England and Wales

Our Commitment

We want you to feel confident purchasing from Global 4-Domain Communications Limited. This policy sets out clearly what you are entitled to and how refund requests are handled.

What You Purchase

When you purchase access to the Global 4-Domain Communication Skills Rating Tool™, you receive a persistent account from which you can complete the assessment, generate your personalised development report, and return to view or re-download your results. The assessment may be completed once per account. Access to your report remains available following purchase. We reserve the right to modify or discontinue platform features, provided that access to purchased reports remains available for a reasonable period.

Refund Terms

Individual

Global 4-Domain Communications Limited has designated Paddle as its authorised reseller and Merchant of Record for self-serve transactions. For purchases made through this channel, you may cancel your agreement and return the product for a full a refund within 14 days of the transaction date for any reason, with no exceptions or conditions.

Upon processing your refund, your digital license will be revoked and access to the assessment and any generated reports will be terminated.

To request a refund, please email sales@global4dcomms.com with your order number. You may also contact the designated payment processor support team at https://paddle.net.

Team & Multi-Team Cluster

Team and Multi-Team Cluster tiers are not available for purchase via self-serve checkout. These tiers are issued by invoice under a separate purchase agreement, which sets out the applicable refund and cancellation terms.

Enterprise & Institutional

Separate agreements govern enterprise and institutional arrangements. Refund and cancellation terms are as set out in the relevant contract.

Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including your rights under the Consumer Rights Act 2015.

Where digital content is faulty, not as described, or not provided with reasonable care and skill, you may be entitled to a refund or other remedy in accordance with applicable law.

How Refunds Are Processed

Approved refunds are returned to the original payment method used at checkout. We aim to process eligible refunds within 10 working days of receiving your request. Depending on your payment provider, the credit may take a further 3-5 business days to appear in your account.

Account Closure and Data

Requesting a refund does not automatically close your account. If you wish to have your account and personal data deleted, please submit a separate request in accordance with our Privacy Policy. Your data rights are governed by the UK General Data Protection Regulation (UK GDPR).

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the platform after such changes constitutes acceptance of the updated terms.

Contact

To request a refund or make an enquiry, please contact:

Email: sales@global4dcomms.com
Company: Global 4-Domain Communications Limited
Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Company number: 17130328